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SHIPPING & RETURNS

Shipping Policy

  • Processing Time: Orders are processed within [3 business days].

  • Shipping Time: Delivery typically takes [3–7 business days], depending on your location.

  • Shipping fees are calculated at checkout based on weight and destination.

  • We are not responsible for delays caused by couriers, weather conditions, or incorrect shipping information provided by the customer.

Return Process

  • Contact us at [info@flipconcept.net] with your order number and reason for return.

  • Once approved, you will receive return instructions.

  • Customers are responsible for return shipping unless the item is damaged or incorrect.

 

Refunds

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  • Refunds are issued back to the original payment method within [14-21 days] after receiving the returned item.

  • Shipping fees are non-refundable.

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Exchanges

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  • Exchanges are available for the same item in a different size or color, subject to availability.

 

 

Cancellations & Order Changes

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  • Orders can be canceled or modified within [3 hours] of placing the order.

  • Once an order has been processed, it cannot be changed or canceled.

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Damaged or Incorrect Items

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  • If you receive a defective or incorrect item, please contact us within [3 days] of delivery with photos. We will replace the item or issue a full refund at no cost to you.

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Privacy & Security

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  • We take your privacy seriously and never share personal information with third parties.

  • All transactions are encrypted and secure.

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Contact Information

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For questions or support, please reach out to us:

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